Scream Inside Your Heart: Restaurants and Third Party Delivery
Digital ordering and delivery are crucial to pandemic survival, and third party companies provide useful services. But they're not without their challenges, from tricky terms to high commissions, even as they do deliver orders and guests. This session will bring you up to speed on the players and the issues that still remain for restaurants to succeed by working with third party delivery companies.
Kristen Hawley is a freelance writer and founder of Expedite, a weekly restaurant technology newsletter. She writes about restaurant operations, technology, and the future of the business. Previously, she was lead Editor of Skift Table, a now defunct restaurant industry news website. Her recent work has also appeared in Eater, Food&Wine, Business Insider, and Zagat. She lives in San Francisco with her husband, two toddlers, and an Australian shepherd.